Refund Policy

At Healthy Africa Hub Chemistry Tutorial, we are deeply committed to delivering structured, high-quality online Chemistry education, comprehensive learning resources, and dedicated academic support. We take immense pride in helping our students build deep conceptual understanding, confidence, and exceptional examination results.

Because we reserve dedicated tutoring slots, provide immediate access to proprietary digital learning notes, distribute exclusive self-published textbooks, and maintain active spots in our live interactive classes and Google Classroom portals, we enforce a clear and transparent refund policy.

1. Monthly Subscription Refund Policy

• General Rule: All monthly tuition fees (such as our Secondary School Chemistry programme subscriptions) are strictly non-refundable once payment has been successfully processed and access has been granted.
• No Partial Refunds: We do not offer prorated refunds, partial credits, or make-up refunds for missed live classes, failure to attend Google Meet sessions, or mid-month cancellations. Students are encouraged to utilize our recorded sessions, revision materials, and WhatsApp academic support to catch up on any missed content.

2. Cambridge International Programmes Refund Policy

Commitment to Quality: Due to the specialized, rigorous nature of our Cambridge International IGCSE, AS, and A-Level curricula and the allocation of specialized teaching resources, fees paid for these advanced tutorial tracks are non-refundable upon enrollment and commencement of classes.

3. Exceptional Circumstances & Duplicate Payments

We understand that extraordinary or technical errors can occasionally occur. A full or partial refund may be considered under the following rare circumstances:

• Duplicate Transactions: If you were accidentally charged twice for the same billing cycle due to a technical processing glitch, please notify us immediately with your transaction references. Duplicate charges will be fully refunded.
• Technical Inaccessibility: If a technical failure originating entirely from our platform prevents a student from accessing live classes or core materials for an extended, continuous period (exceeding 14 consecutive days) and our team is unable to resolve the issue, a prorated credit or refund for that specific period will be evaluated.

4. How to Request a Review for Extraordinary Circumstances

If you believe your situation qualifies for an exceptional review under Section 3, please contact our support team within 7 days of the transaction date:

By enrolling in any Healthy Africa Hub Chemistry Tutorial programme, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.